The system will lock out a client after 3 bad login attempts.
Lockbox Admins can easily unlock the clients account for them.
Login to the main lockbox admin,
Go to the clients set up page
Scroll down and change the account locked flag from yes to no
Reset the password if needed
Note - The client can click the forget password link on the Lockbox login page to reset the password after one hour from the original lockout time.